A chargeback management platform that streamlines chargeback processing services, disputes, and chargeback management solutions to Acquirers, ISOs and MSPs.

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High-level, fully customizable Chargeback Management System that allows Acquirers to review and manage the Chargeback Process.

Our industry experts have developed our product with automation and workflow technology reducing time-consuming case handling.

The Chargeback Resolve platform is processor agnostic, and is integrated directly into the Card Associations in real-time. The system processes incoming chargebacks from the card-issuers and processors and is integrated, managed, and maintained in our Case Management center. Chargeback Notifications that are created and are provided to the Acquirer, ISO, and MSP in available formats, which include Raw Data, PDF, and Word Documents. The Acquirer, ISO, and MSP are responsible for managing merchant chargebacks and response timelines based on Card Associations Guidelines set forth.

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When a consumer disputes a transaction with their issuing bank, the system will provide electronic notifications to the merchant with details relating to the transaction along with reason codes and supplemental requirements.

Chargeback Cases that have been disputed by the merchant will be processed through the platform and will be reviewed by a Chargeback Analyst. The Chargeback Analyst will determine if documents support the reason code for disputed transaction. A notification is sent to the merchant with the decision of the chargeback case through workflow. Through the platform, the chargeback analyst will determine which cases have been satisfied and mark for processing. All marked for processing cases are provided to the Card Association Portals (Visa Resolve Online, MasterComm) via real-time API. Upon receipt from the Card Association, Representments are then provided to Accounts Receivable for Reconciliation and Clearing that credits or debits based on dispute resolution.

Allows you to manage and maintain ISO, MSP, and Merchant levels which provides automated letter generation, queue management exceptions, representment review, case details, reporting on disputed transactions, reason code filters, response times, and automatically maintains a complete history for each case dispute. Representments are then provided to Accounts Receivable for Reconciliation and Clearing which credits or debits based on dispute resolution. The Workflow Management is used to manage and maintain ISO, MSP, and Merchant levels which provides automated letter generation, queue management exceptions, representment review, case details, reporting on disputed transactions, reason code filters, response times, and automatically maintains a complete history for each case dispute. Representments are then provided to Accounts Receivable for Reconciliation and Clearing which credits or debits based on dispute resolution.

All Card Brand Rules and Regulations are managed and maintained by Chargeback Resolve to ensure Acquirers ISOs, MSPs, and Merchants are in compliance with the industry standard. Every Card Brand could vary in rules and regulations; therefore, it is very important that we provide these tedious upgrades to adhere to compliance.

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